- ALL PRICES IN AUD - ALL ORDERS SHIPPED DHL EXPRESS (2-5 BUSINESS DAYS) -

FAQ

Here at PodVapes we stand by the quality of our products and are committed to bringing you the best technology in vaporization. We only stock genuine items - that's our promise!

We are fully committed to supporting you on your vaping journey and welcome you into our community.

Please see below a list of commonly asked questions and their answers. We strongly recommend you have a quick read through all of the below points before using your device.

How long does shipping take?

All our products are shipped with tracking from our warehouse in CANADA via DHL Express. Shipping times to Australia are as follows:

All orders received on or before Midnight (00:00) AEST will be shipped that evening (Monday to Friday). Excluding CANADIAN National Holidays. Orders to NSW will arrive in around 3-4 days. For all other States, orders will arrive around 3-5 days. Please note that it can take longer for delivery if you are located in rural areas.

Can I update my address on my order?

Yes, if the update is required before receiving tracking information, please send an email to us at support@podvapes.com.au and include your Order #. However, if you wish to perform an address update after your order has been dispatched, please contact DHL directly on 13 14 06 and quote your tracking number.

How do I charge my pod vape?

All devices come with either a magnetic USB charging dock or micro-USB cable. There is a magnet at the base of the devices that allow the device to clip into the USB charger. Charging the device to full charge takes 45 – 60minutes.

Your pod vape should also be kept away from key cards, credit cards, and other items with magnetic strips to prevent damage.

How does my pod vape work?

Pod vape devices use a closed loop temperature control algorithm to deliver the ideal amount of power at any given time to the pod. The e-juice is heated using a porous ceramic coil to deliver the truest tasting vapour.

Do pods have an expiry date?

There isn't an expiration date on our pods, but you may experience a natural flavour decrease after one month. It's best to store your pods at room temperature in a dry environment in their sealed compartments until use. Pods should be re-capped with their cover when not in use.

At PodVapes we encourage you to dispose of your pods responsibly.

Do your pods contain nicotine?

Yes, currently all of our pods contain nicotine. Nicotine is not appropriate for use by minors. Nicotine is addictive. If you do not currently use nicotine-containing products, we recommend that you do not start.

Do you have pods that don't contain nicotine?

At this time all our pods include nicotine but please subscribe to our newsletter to keep up with the latest PodVapes developments as we are currently investigating this option.

Can I refill my pods?

Currently none of the pods at PodVapes are designed to be refilled but please subscribe to our newsletter and follow us on Instagram to keep up to date with new products and services.

For health and safety concerns, please do not attempt to refill your pods.

For health and safety concerns, please do not attempt to open your pods.

At this time we sell many delicious flavours for each device but please subscribe to our newsletter to keep up with the latest PodVapes flavour developments and updates. Don't worry wont annoy you with spam emails.

My pod is leaking, what should I do?

Pods subject to excessive humidity or a drastic altitude change (like flying on a plane) may experience a minor amount of condensation or leakage.

Minor leaking from your pods is not uncommon during use and shouldn't persist under normal use by following our suggested drawing tips below. If your pod is leaking slightly, you can continue to use it no problem, but please wipe off the juice before inserting back into your device.

Leaking can occur when juice is pulled up into the air path due to one of the following reasons:

  • Puffing aggressively on the mouthpiece - try puffing more gently.
  • Squeezing or biting the pod as you puff - relax your mouth on the mouthpiece.
  • Squeezing the wide sides of the pod when you insert it - place your fingers on the outer edges of the hard plastic mouthpiece as you click it into place.
  • If you encounter an excessively leaky pod or continue to experience leaking after making these adjustments, please contact the PodVapes team.

The pods are built for easy, smooth drawing and produce an optimal vapour and nicotine experience under normal drawing pressure.

It may take a little extra suction on the first draw to get the pod to get it going, we always recommend a gentle puff on the mouthpiece.

Popping and crackling sounds are normal - this noise is merely the evaporation of air bubbles on the ceramic coil.

How do I clean my pod vape?

Our devices are designed to be maintenance free, however encourage you to clean the charge contacts from time to time as the magnets can attract dust. We recommend using a dry or slightly moistened cotton tip or cloth to clean the charge contacts.

Storing my pod vape?

It is best for the battery's health to ensure that the device is not stored for more than 2 weeks with an empty charge. When storing the device for a month or longer, it is best to charge the device fully and remove the pod and replace its cap before storage.

We also recommend storing your device on a scrap piece of paper (with the pod removed) vertically on the mouthpiece end - this will allow any e-juice that may have entered into the device to drain away.

Can I travel with my pod vape?

Pod vapes are safe for travel and we recommend you take them with you on the plane, most airlines however restrict their use whilst on the plane. Exposure to extreme altitude changes like flying on a plane may cause slight leakage in the pods especially if they are partially used.

We recommend not flying with partially used pods or disposing of them before getting on a plane and using a fresh one when you land.

What if I get e-liquid on my hands?

If your pod leaks, it's best to avoid direct contact with the liquid. If you do get liquid on your hands simply wash with soap and water. You may continue to use the pod if some liquid has escaped, but carefully wipe the juice off with a clean cloth or tissue before inserting back into your device.

How long does the battery last?

Depending on the frequency of use, a full charge will last roughly a full day.

Our devices use lithium-ion polymer batteries.

The devices smart-charge technology will ensure there is no risk of overcharging.

Our devices are not intended to be a nicotine cessation devices, and have not been tested as such.

My device is not charging?

Make sure your pod vape charger is connected to an adequate power source - (1 Amp charging) and that the device is making a secure connection to the charging base. Before contacting the PodVapes team, please also try cleaning the charge contacts on the device as well as the charging base itself using a dry or slightly moistened cloth. (Cotton tips are a perfect choice here).

My pod vape is not making any vapour?

If you're seeing little to no vapour when you draw, double check that the device LED is lighting up when you draw on the pod. Ensure the pod is seated firmly in the battery. You may want to try using an alternate pod to see if that helps. If you continue to have problems, please contact our team at support@podvapes.com.au.

In the event that you need to dispose of you pod vape please dispose responsibly and as you would with any lithium polymer battery.

No tobacco product should be considered “safe”. If you have any health concerns about the use of our PodVapes, we recommend that you consult with your physician. Inhalation of e-vapour may aggravate existing respiratory conditions.

PodVapes Australia

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